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Sales Tax Policy!
No Sales Tax collected on orders shipped outside of Pennsylvania.
6% sales tax will be collected on orders
shipped to Pennsylvania at checkout.
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Lowest Price Guaranteed!
Every
Rug! Every Day!
If
you find a lower verifiable published price, anywhere else, on any new identical 1st
quality rug, that we offer, just tell us the price, and where you found it, and
we will meet it or beat it by up to 25%! It is that simple.
To claim your Lowest Price Guarantee, simply call, fax or e-mail
us with the manufacturer, collection name, style name
and number, color, size of the rug along with
the name of the competitor and the price you found and we'll meet
it or beat it by up to 25%.
Terms and Conditions:
This offer only applies to items, with verifiable published prices, sold by an
authorized dealer, that are brand new 1st quality items with the same brand
name, collection name, style number, color and size that we offer.
This offer is not valid and does not apply to the following:
Auctioned goods, closeouts, discontinued items, floor samples, cut roll runner,
custom orders, customer returns, goods sold by secondary marketers,
liquidations, manufacturers rebates, millruns, seconds, or goods sold by
unauthorized dealers.
IMPORTANT,
PLEASE READ:
If the Payless Rugs price includes a rug pad,
please deduct the price of the pad from the Payless Rugs price prior to
comparing prices.
Since some competitors are charging upwards of
$120 or more for shipping and we do not charge for shipping to anywhere in the
Continental U.S., even on oversized rugs, in order to put things on and even
keel, this offer is for the total price delivered to your door.
Special
Pricing, Discounts, Special Offers, Best Price Guarantee, Free Merchandise!
Special Pricing, Discounts, Special Offers,
Lowest Price Guarantee, Free Merchandise may not be combined. One discount per
item sold, special offers such as included rug pads are valid for new purchases
only that are not subject to other discounts. We will honor the highest value
discount on all new purchases that save you the most money, without combining
discounts. For example, if we issue a special price or lowest price guarantee
the merchandise does not qualify for an additional discount or promotion. We
reserve the right to discontinue any promotion at any time and without notice.
Many products offered on this site are available
in our Trexlertown, Pennsylvania, showroom, however, prices and availability may
vary. Prices shown on this site apply to the products and services on this site
and may change at any time and without notice.
We attempt to display all products shown on this
site in an accurate manner, however, because of the technical differences in the
equipment of our customers, we cannot be responsible for photographic
differences in size, shape and color of the products, samples may be available
on selected items, please feel free to call regarding sample availability.
The receipt of an email order confirmation is
simply recognition that we have received your requested order, and does not
constitute an offer to sell. We reserve the right to limit the quantity of any
item sold, or prohibit a sale altogether, including but not limited to
prohibiting sales to resellers. We reserve the right to cancel any order if the
published price does not match the shopping cart checkout price, or is erroneous
in nature, this problem rarely occurs but can happen due to human error or
within the Yahoo! store shopping cart. We will adjust the price to the lower
price if the software checks out at a price higher than the lowest published
price.
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Factory Direct Rugs
Factory Direct Rugs are shipped directly to you from the manufacturer's factory warehouse, generally these rugs ship from the
east coast. Payless Rugs will obtain and email you the tracking number once your rug ships from the manufacturer's factory warehouse.
Your order may also be tracked through our Yahoo!
store online tracking system.
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1st Quality Guarantee!
Payless Rugs does not sell seconds and we
guarantee that you will receive only 1st quality merchandise!
Any merchandise with a manufacturers defect will
be exchanged at no cost to you.
In most cases a call tag will be issued and the
original carrier will pick up the defective merchandise at the manufacturers
expense.
Payless Rugs must be notified within 5 business
days of receipt of defective merchandise.
A RETURN AUTHORIZATION NUMBER AND THE RETURN
SHIPPING ADDRESS MUST BE OBTAINED PRIOR TO SHIPPING THE ITEM BACK.
Should any shipping damage be noticed at the time
of delivery either refuse delivery or make the carrier leave a damage receipt
with you. Should you notice shipping damage after delivery, keep all packing
materials with the item and notify customer service immediately, so a claim may
be filed, and a replacement can be shipped.
Rug sizes that fall within 6 inches of the
advertised size are not considered a manufacturers defect see Rug
Sizes for further details.
Rug Colors: Colors of rugs vary from one computer
monitor to another, if you are unsure of the colors please call to see if a
sample is available prior to ordering. Some manufacturers label their rugs
differently than the color they use in the description, and sometimes change the
dye lot color over time (last years green may be a different shade than the
current green). Manufacturers do not consider color variations a defect and they
will not accept returns based on color, or if the rug does not fit your décor,
etcetera. In that case, the rug may be returned to Payless Rugs under the
terms of our Return
Policy and not the manufacturer, as they will refuse any shipment
without a return authorization number.
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Return Policy
For
defective or damaged merchandise please see our 1st
Quality Guarantee above.
If you are unsure about the color, texture,
etcetera, please call prior to ordering to see if a sample is available. Where a
sample rug is available we will ship you the sample, if you purchase a 5' x 8'
rug or larger simply ship the sample back to us, within 7 days of receipt,
and we will issue full credit for the sample towards your purchase. If the
sample does not work and no purchase is made simply ship the sample back to us,
within 7 days of receipt, and we will issue you a refund for the sample less a
$15.00 sample service fee.
For non
defective or non damaged merchandise please see below:
In order to maintain the lowest every day prices,
a 10% restocking fee or $15.00 per item, whichever is greater, is charged on all
returned items where a return authorization number has been issued by Payless
Rugs prior to the return of the merchandise. Rug pads included with the sale of
a rug must also be returned or the price of the pad will be deducted from the
refund.
A return authorization number and the designated
return address must be obtained within 7 days of the receipt of merchandise.
The item must have the return authorization number written on the outside of the
package and must be shipped back at the customers expense within 7 days of a
return authorization number being issued.
ANY ITEM RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER CAN AND MAY BE REFUSED AND OR RETURNED TO SENDER AT THE PURCHASER’S EXPENSE. IF A RETURN IS ACCEPTED, WITHOUT A RETURN AUTHORIZATION, THE RETURN WILL SUBJECT TO A RESTOCKING FEE OF UP TO 50%, PROVIDING THAT A CREDIT IS
ISSUED TO PAYLESS RUGS BY THE VENDOR. IN THE CASE THAT NO CREDIT IS ISSUED TO PAYLESS RUGS, FOR A RETURN ACCEPTED BY THE VENDOR WITHOUT A
RETURN AUTHORIZATION, THAN NO CREDIT SHALL BE ISSUED TO THE PURCHASER. UNDELIVERABLE OR REFUSED ITEMS SHALL BE SUBJECT TO THE SAME POLICIES, AS THOSE STATED ABOVE, FOR ITEMS RETURNED WITHOUT A RETURN AUTHORIZATION.
Do
not return items to the ship from address,
many items are shipped from the manufacturer and they will not issue a credit if you simply send the item back to them, the manufacturer will refuse the item if
they have not issued a return authorization. Where manufacturers do not accept
returns Payless Rugs accepts these items into our inventory and the item must be
shipped back to the address we provide.
Items must be returned in original new saleable
condition, in their original protective wrapping.
In order to assure prompt credit please e-mail
and retain the tracking number.
Rugs over size 8 ft x 11 ft (please contact us
for a sample if you are unsure about the color, texture, etcetera prior to
ordering) , items sold as a discontinued item, custom orders, rugs made to order, cut roll runner, cut or open
package rug pads, and cut stair rod orders are not returnable, except in the
unlikely event of a manufacturers defect.
We do not accept rugs that have been damaged or
soiled.
No returns
after 15 days. NO EXCEPTIONS
You may call toll free 1-866-784-7123 during
normal showroom hours, or you may email
us with your order number and the description of the item(s) to be returned.
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Cancellation Policy
We make every effort to ship your item as fast as
possible, we first check the availability of the item purchased prior to
charging your credit card, and we do not charge your credit card until we have
confirmed stock is available except where a custom order is being fabricated for
you. Most items are in stock and they are ordered from the manufacturer to drop
ship directly to you, once we confirm stock your order is processed and your
credit card is charged. In the event that an item is on backorder you may cancel
your order without penalty, unless it is a custom order being fabricated where
production has started. In order to maintain the lowest every day prices, a 10%
cancellation fee or $15.00 per item, whichever is greater, is charged on all
processed orders, where the item is in stock and we have ordered the item for
you or sent the item to our shipping department. This fee covers the charges
from the credit card company (they charge us even if we refund you), acquisition
cost, processing cost, administrative cost and other expenses associated with
all orders, as we have these expenses on orders that are canceled as well as on
those that are not. We will make every effort to stop a shipment of a cancelled
order, however we cannot always control shipment once a item has been processed
as some manufacturers cannot stop shipment once an order has been placed with
them. Any shipped item is subject to a restocking fee in addition to return
shipping charges, please see Return
Policy above for details.
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Rug Sizes
We
have made every attempt to provide up to date accurate information on each and
every product we carry, we have used the manufacturers specification sheet for
sizes. They are much more accurate than the 4' x 6', 5' x 8', etc.
industry standard sizes. The rug manufacturers give us approximate size
specification sheets and the manufacturers do not consider any rug that falls
within 6" of the specified sheet size a manufacturers defect and will not
accept any returns for rug sizes. If you should need a more exact size rug
please contact us and we will make every effort to find you exactly what you are
looking for.
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