Oops! We know your Aunt Helen thinks you’re a medium T-shirt size, but she hasn’t seen you since college and now you wear an extra large! Whatever the reason, if you are not satisfied with your ComputerGear purchase we will gladly exchange it or refund your money, which ever you prefer.
- To exchange or return an item, package it securely in its original packaging with warranty info, etc. , and enclose a note with your name, address, and phone number or alternatively a copy of the invoice and a note detailing what action you’d like us to take once the return is received in our warehouse. If there is any payment due as a result of the difference between the items, say you need an XXL size instead of that M size, please enclose the additional fee with your exchange order.
- Send the package to us:
Attn: Customer Care Dept
ComputerGear, Inc.
2785 152nd Ave NE
Redmond, WA 98052 - Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for return postage. Also returns are not accepted on opened software or videos due to copyright laws. Due to their unique nature, returns or exchanges are not accepted on personalized items; we'll be happy to replace them if we've made an error in personalizing your order. Call us at 800-373-6353 if you have any questions.
- For exchanges, there are no additional shipping charges to you for us to ship your exchange once we receive the item you'd like to exchange at our warehouse.
- For returns, we will credit you back in the same manner the purchase was made. If you paid by credit card, it will be credited to your account within 24 hours. If you paid by check, our accounting department will process the refund within two weeks. Sorry, shipping fees are not refundable unless we made the error.
- If your package arrives damaged, please save the original packaging and call us Monday through Friday 9AM to 5PM PST at 800-373-6353 or email service@computergear.com for replacement and to file a claim with the carrier on your behalf.
- If you have questions, please contact our Customer Care Dept. at 1-800-373-6353 or 1-425-869-5471 Monday through Friday 9 AM to 5 PM PST. Or send us mail at service@computergear.com.
- Custom items are not returnable. Please call in advance for an RMA in the event multiples of non-custom products need to be returned. A 20% restocking fee applies for returns of multiples. Returned items will ONLY be accepted with an RMA number listed on the lead carton and MUST be in original condition with instructions, warranty and original packaging intact. Please call 425-883-9052 x 120 with any questions. "Received someone else's order in my box, so that person must have received mine! Called your company and got immediate help. Thanks!" V. Hannan, NY
- International returns are usually not cost effective. Please contact our Customer Care Dept. First at 1-425-869-5471 Monday through Friday 9 AM to 5 PM PST. Or send an email to service@computergear.com.