Domestic, APO & International Shipping
and Return Information

Click the image to view the "Time in transit" map.

Filmtools.com ships SAME DAY Monday-Friday on all in-stock items as long as the order is placed prior to 2pm PST for Standard UPS Ground, and 2:30pm PST for 3-day, 2-day, and Next-day Delivery. (We continue to process orders right up to the time the UPS driver is loading his truck!) Orders placed after said times on Friday, as well as any time on Saturday or Sunday will be shipped the following business day.

UPS guarantees the date of delivery for every ground package you ship to any address within the 50 United States plus Puerto Rico (see UPS Terms and Conditions for details). Service Map colors may vary due to differences in hardware & software. For the scheduled days in transit for ground packages shipped within the 50 USA states plus Puerto Rico, please use the Time-in-Transit calculator.

Please note that UPS does not ship to P.O. Boxes. Please supply actual shipping address.

Domestic Orders: You can choose between UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air Early A.M. (commercial only), UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air. Due to the many complaints we've received about the US Mail regarding the lack of tracking and time in transit, we no longer offer the US Mail as an option.

International Orders (non US Military): Filmtools is proud to service the following countries in addition to the United States: Antarctica, Australia, Austria, Belgium, Canada, England (UK), Fiji, Finland, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, and the US Virgin Islands. Orders shipping to Canada must choose the "UPS Standard to Canada" shipping option. Orders shipping anywhere else outside of the U.S. and Canada must choose any of the 3 "UPS Worldwide" shipping options. (Click Here to see our International terms and conditions for more info.)

USA Military Personnel: Please fax your orders with the appropriate APO and FBO addresses. Be sure and include an email address so that we can contact you with regards to the actual shipping costs.

Will Call Orders: If you wish to place an order online for pickup at our retail store in Burbank, CA, choose the "Will Call at Filmtools" shipping method and no shipping fee will be added to your order. One of our customer service reps will call you as soon as your order is ready for pickup. Will Call Orders are generally processed same day Monday-Friday if ordered prior to 2:30pm PST. If ordered after this time, it may be processed the following business day.

Backorders: We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in.

Oversized Orders: On all orders that weigh over 150 pounds, have multiple boxes, or are oversized, the UPS shipping charges may be incorrect, regardless of the final destination. Yahoo!Store Checkout is aware of this problem. We will notify you in advance of the actual charges if this error occurs. On behalf of Yahoo, we apologize.

Compare shipping Costs  by toggling between the options found in the shopping cart area. Note UPS Ground is 5 working days to the East Coast. Saturdays, Sundays, and holidays are not included. If you place a ground order after 12pm on Friday, it's first day of travel will be on Monday. Usually you'll receive it by the following Friday, but during peak load times (like December) expect delays.

---

This section is very important. Please read!

RETURNS: Filmtools Return Policy Within 10 days of receipt of your order, you may return unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price.

The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, which all sales are final.

Please note that we can process returns only for items purchased from Filmtools. All orders being returned must have a RETURN AUTHORIZATION Number issued by Filmtools. To obtain the RA# call us toll free at 888-807-1900. Write that number down on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

Please note that any merchandise returned without its original packaging and or what appears to be in used condition, may be subject to a restocking fee, since we will not be able to resell the item as new. This determination is made solely by Filmtools.

FREIGHT Damages.  All shipments must be inspected carefully  including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Filmtools Customer Service must be notified at 888-807-1900 upon determining that damage has occurred,  so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

All damage returns MUST have an RA Number issued by Filmtools. See Product information for details.

FREIGHT Shortages. All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen.  We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Filmtools shipping department toll-free at 888-807-1900 ext 101. We will review our video-tape to confirm or contest all shortage claims.

---

CUSTOM ORDERS.
Filmtools will provide custom order services for many items that we don't normally stock. Please note that if canceled, the customer is still liable for our shipping costs that we incur from our vendors; That means that the customer pays for the shipping from the vendor to us and the return freight back to them. Many of our vendors charge us a restocking fee too, so make sure that you really want your custom ordered item.

---

For more information on all shipping, go to our FAQS page.

Fax Any Order. If you prefer to fax an order just place your items in the shopping cart, print the page and fax it with all of your billing information.

You may contact us by phone  Monday through Friday from 8am to 6pm and on Saturdays from 10am to 5pm Pacific Time.  1.818.845.8066 .

International Orders Terms and Conditions